What are the cancellation costs?

If you request a cancellation via My Eliza, these cancellation fees will apply:

>55 days 30%

36-55 days 50%

22-35 days 70%

11-21 days 90%

0-10 days 100%

Eliza was here does not offer free cancellations or the right of withdrawal within a consideration or cooling off period. This is due to the services booked, accommodation and transport, a certain date during a specific period.

If the cancellation costs are lower than the total price of the holiday, we will refund the overpaid amount to your bank account within 14 working days. To process the payment and refund you the money, we do need your IBAN and BIC codes. For more information on IBAN and BIC codes, please check this FAQ.